Privacy Policy

Last updated: 10 March, 2026

This Privacy Policy describes how MyWallDecors ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from mywalldecors.com (the "Site").

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Device & Browsing Information

  • What: Browser type and version, IP address, time zone, cookie data, pages visited, search terms, and how you interact with our Site.
  • Why: To load the Site correctly, improve performance, and analyse usage.
  • How: Collected automatically through cookies, log files, web beacons, and similar technologies.
  • Shared with: Shopify (our e-commerce platform provider).

Order Information

  • What: Full name, billing address, shipping address, email address, phone number, and payment information.
  • Why: To fulfil your order, process payment, arrange delivery, send order confirmations, communicate with you, and screen for fraud.
  • How: Provided directly by you during checkout.
  • Shared with: Shopify, payment processors, and shipping carriers.

Customer Support Information

  • What: Any details you provide when contacting our support team.
  • Why: To respond to your enquiry and provide assistance.
  • How: Provided directly by you via email or our contact form.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery within the UK
  • Send order confirmations and shipping updates
  • Respond to customer support enquiries
  • Prevent fraud and maintain Site security
  • Improve our Site and product offerings
  • Send marketing communications (only with your consent)

Lawful Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

  • Contract: To fulfil orders you have placed with us.
  • Consent: For marketing communications and non-essential cookies.
  • Legitimate Interest: To improve our Site, prevent fraud, and personalise your experience where these interests do not override your rights.
  • Legal Obligation: To comply with applicable UK laws and regulations.

3. How We Share Your Information

We share your personal information with trusted third parties who help us operate our business:

  • Shopify powers our online store. Shopify Privacy Policy
  • Payment Processors to securely handle transactions.
  • Shipping Carriers to deliver your orders.
  • Google Analytics to understand how visitors use our Site. Google Privacy Policy 

We may also share information when required by law, to respond to legal requests, or to protect our rights.

Targeted Advertising

We may use your information to provide relevant advertisements. You can opt out:

  • Facebook: Ad Settings
  • Google: Ad Settings
  • Digital Advertising Alliance: Opt-Out Portal

4. Data Retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

5. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your personal data ("right to be forgotten")
  • Restrict processing of your data
  • Data Portability — receive your data in a portable format
  • Object to processing based on legitimate interests or direct marketing
  • Withdraw Consent at any time, where processing is based on consent

To exercise any of these rights, contact us at Support@mywalldecors.com.

We will respond to your request within 30 days, as required by UK law.

Supervisory Authority

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

6. Cookies

Cookies are small text files placed on your device when you visit our Site. We use the following types:

Essential Cookies (Required for Site Function)

Analytics & Performance Cookies

You can manage cookies through your browser settings. Blocking certain cookies may affect Site functionality. Learn more at allaboutcookies.org.

Do Not Track

There is currently no universal standard for "Do Not Track" signals. We do not alter our practices when we detect such a signal.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

8. International Data Transfers

Your data may be transferred outside the UK for processing and storage (e.g., to Canada and the United States via Shopify). Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Minors

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights:

Address:  2 Bellflower House, 419 Hertford Road, Enfield, England, EN3 5PT, UK
Email: Support@mywalldecors.com
Phone: +442080403659

Mywalldecors is operated by HOME AND WALL DECOR LTD.
Company Name: HOME AND WALL DECOR LTD
Company Number: 16812078

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.