Refund policy

At MyWallDecors, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process. Our goal is to make sure every customer feels confident and secure when shopping with us.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Our support team will assist you throughout the process to ensure everything goes smoothly.

Restocking Fee: $0 - we do not charge any restocking fees for returns.

Return Policy Overview

Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories.

Easy Returns: Our support team will assist you throughout the process and provide clear instructions.

Restocking Fee: $0 - we do not charge any restocking fees for returns.

Return Costs

For Defective or Incorrect Products: No cost to the customer. 
This applies when the product is incorrect, damaged by the carrier, or defective in any other way. In such cases, we take full responsibility and will resolve the issue as quickly as possible.

For Customer Remorse (Change of Mind): The customer pays the actual return shipping cost. 
This applies when the customer orders the wrong item, it doesn't fit, or they no longer want it.

Shipping costs are non-refundable.

How to Return an Item

  1. Contact Us: Email support@MyWallDecors.com with your order number and reason for the return. Our team will review your request and respond with next steps.

  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  3. Send It Back: Ship your return using the instructions provided in your return authorization email.
    You may use the carrier or shipping method recommended in that email.

Refund Process

Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. It typically takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider. 
Processing times may vary slightly during peak periods.

Exchanges

If you would like to exchange your item for a different size, color, or product, contact us at support@MyWallDecors.com and we will help you with a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages.
Please review product details carefully before purchasing.

Questions?

Visit our FAQs page or contact our customer service team. We are always happy to assist.

Contact Information

Store Name: MyWallDecors

Address: 60 Willow Rd, Enfield, England, EN1 3NQ, United Kingdom.

Email: Support@mywalldecors.com

Phone: +442038745358

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT+00:00) United Kingdom Time.

Response Time: We aim to reply within 24 hours.